FAQ

To initiate the creation of your unique, made-to-order piece from Hdden Forms, we require a non-refundable deposit or advance payment of 30%. This deposit ensures that we can begin crafting your custom item with the utmost care and attention to detail. The remaining balance of your order will be due upon completion and before shipment or delivery of the finished piece. We will provide you with a notification and detailed payment instructions at that time. Please note that once your deposit is received and work has commenced on your order, cancellations are not permitted. This policy is in place to uphold the integrity of our made-to-order process.

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Our team is here to assist you throughout the order process and answer any questions you may have.

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If you have any additional inquiries or require further assistance, please do not hesitate to reach out to us. Your satisfaction is our top priority.

At Hdden Forms, we understand that timely delivery is essential for your project planning. Our quoted lead times are provided as estimates and serve as general guidelines. While we make every effort to consider all relevant factors when providing these timelines, it's important to note that lead times can vary depending on the product and other variables.

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Here's what you need to know about lead times:

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1. Variability by Product:

The estimated lead times for our products can vary depending on the complexity of the item, availability of materials, and current production demand.

To obtain precise lead time information for the specific item(s) you are interested in, we recommend reaching out to our team. We will be happy to provide you with accurate, product-specific details.

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2. Start of Lead Times:
Lead times commence upon the receipt of payment and the finalization of order details. It's essential to ensure that all necessary order information is confirmed to avoid any delays.

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3. Customization and Special Orders:
For custom or special orders that require unique specifications, additional time may be needed to accommodate design, production, and quality assurance processes. Our team will work closely with you to provide a realistic timeframe for such orders.

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We are committed to delivering high-quality products within reasonable timeframes. Please keep in mind that lead times are subject to change due to unforeseen circumstances, but we will do our best to keep you informed of any adjustments to your delivery schedule.

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If you have specific questions about lead times for a particular product or if you would like to inquire about the status of your order, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to assist you throughout the process.

At Hdden Forms, we take pride in the uniqueness and complexity of our pieces. While our standard products cannot be customized due to their intricate nature, we offer a special service for those seeking original, one-of-a-kind creations.

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Here's what you need to know about custom orders:

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1. Original, Custom-Made Pieces:

If you have a specific vision or idea for a piece that goes beyond our standard offerings, we welcome the opportunity to collaborate with you on a custom project.
Our skilled artisans and designers are experienced in crafting bespoke pieces tailored to your individual preferences and requirements.

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2. The Process:
To begin the process of creating a custom piece, please contact us to discuss your concept and vision. You can reach out through our contact form or any other preferred method of communication.
Our team will work closely with you to understand your ideas, gather details, and provide guidance on the feasibility and design possibilities.
Once the project scope is defined and agreed upon, we will provide you with a customized quote and a proposed timeline for the creation of your unique piece.

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3. Exceptional Craftsmanship:
Rest assured that the same level of exceptional craftsmanship and attention to detail that defines our standard products will be applied to your custom creation.
We are dedicated to bringing your vision to life while maintaining the high standards of quality that Hdden Forms is known for.

 

Creating custom-made pieces allows us to showcase our commitment to craftsmanship and innovation. If you have a concept in mind or are interested in exploring the possibilities of a custom project, please don't hesitate to get in touch with us. We look forward to working with you to transform your ideas into stunning, handcrafted realities.

At Hdden Forms, we stand behind the quality and craftsmanship of our products. We are pleased to offer a warranty that reflects our commitment to your satisfaction.

 

Warranty Details:
We provide a warranty of 2 years on our products, starting from the date of purchase.
This warranty covers manufacturing defects and craftsmanship issues that may arise during the normal use of our pieces.

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Special Considerations for Wood:
It's important to note that our pieces are crafted from wood, a living material with unique characteristics and care requirements. Wood can naturally expand, contract, and evolve over time in response to environmental conditions such as temperature and humidity. To ensure the longevity and beauty of your wood piece, we recommend following our care guidelines and providing the appropriate maintenance.

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Warranty Claims:
If you believe that your product is experiencing an issue covered by our warranty, please reach out to us promptly. You can contact us through our customer support channels. Our team will assess the situation, and if the issue is determined to be a manufacturing defect or craftsmanship problem, we will work with you to find an appropriate solution, which may include repair or replacement.

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Exclusions:
Please be aware that our warranty does not cover damage resulting from improper use, neglect, or failure to follow our care instructions.Any modifications or alterations made to the product without prior approval may void the warranty.

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We are dedicated to delivering products that bring joy and beauty into your space. Our warranty is a testament to our confidence in the quality of our craftsmanship. If you have any questions about our warranty or need to initiate a warranty claim, please don't hesitate to contact us. We're here to assist you and ensure your satisfaction with our wood pieces.

Wood is a unique and living material that can add warmth and character to your space. To ensure that your wooden objects remain in excellent condition and continue to bring joy to your surroundings, we recommend the following care guidelines:

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1. Avoid Extreme Environmental Conditions:

Wood is sensitive to changes in temperature and humidity. Avoid placing your wooden objects in extreme environments, such as direct sunlight, excessive heat, or high moisture areas. These conditions can cause warping, cracking, or fading.

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2. Regular Cleaning:
Dust your wooden objects regularly with a soft, lint-free cloth or a microfiber duster to prevent the buildup of dust and dirt. For deeper cleaning, lightly dampen a cloth with water and wipe the surface, then immediately dry it with a clean, dry cloth. Avoid using excessive moisture.

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3. Use Coasters and Mats:
When placing drinks, flowerpots, or other objects on wooden surfaces, use coasters or mats to protect the wood from moisture and heat. This will help prevent water rings and heat marks.

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4. Handle with Care:
Be mindful when moving or handling wooden objects to avoid dropping or knocking them against hard surfaces, as this can cause damage or dents.

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5. Avoid Harsh Chemicals:
Refrain from using harsh cleaning chemicals, solvents, or abrasive materials on your wooden objects, as they can damage the finish and the wood itself.

 

6. Periodic Inspection:
Periodically inspect your wooden objects for any signs of wear or damage. Address any issues promptly to prevent further deterioration.

 

7. Storage:
When storing wooden objects, keep them in a stable environment with consistent temperature and humidity levels. Avoid storing them in damp basements or attics.

 

8. Maintain Indoor Humidity:
To help prevent wood from drying out or warping, maintain a stable indoor humidity level between 40% and 60%. You can use a humidifier or dehumidifier as needed.

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By following these care guidelines, you can enjoy the beauty and craftsmanship of your wooden objects for years to come. If you have specific questions about caring for a particular piece or need further assistance, please feel free to contact us. Your satisfaction with our wooden creations is our top priority.

At Hdden Forms, we strive to make the shipping process as convenient as possible for our customers, regardless of where you are located.

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Shipping Worldwide:

We are delighted to offer worldwide shipping, so you can enjoy our crafted pieces no matter where you are.

 

Choice of Carrier:
We are flexible and can accommodate your preferences for shipping carriers. If you have a preferred carrier, please let us know during the ordering process, and we will make arrangements accordingly.

 

Carrier Costs:
Carrier costs are determined based on various factors, including the destination, shipping method, and the size and weight of your order. To provide you with the most accurate and cost-effective shipping rate, we will obtain a shipping quote. The time required to obtain this quote may vary depending on your location.

 

Quoting Process:
Once you have selected your preferred shipping method and carrier, our team will work diligently to obtain a shipping quote for your order. We will provide you with the quote, including the shipping cost and estimated delivery time.

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Transparency:
We are committed to transparency in the shipping process. You will have a clear understanding of the shipping costs before finalizing your order.

 

Delivery Timeframe:
The delivery timeframe will depend on several factors, including your location, chosen shipping method, and the availability of the carrier. We will provide you with an estimated delivery time along with your shipping quote.

 

Tracking Information:
For your convenience, we will provide tracking information for your shipment once it is dispatched. This will allow you to monitor the progress of your order until it reaches your doorstep.

 

Contact Us:

If you have any specific shipping inquiries, special requests, or if you need assistance with the shipping process, please don't hesitate to contact our customer support team. We're here to help ensure a smooth shipping experience.

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At Hdden Forms, we want your experience to be hassle-free from the moment you place your order to the moment your carefully crafted piece arrives at your destination. If you have any questions or need further information about shipping, please feel free to reach out. Your satisfaction is our priority.

At Hdden Forms, we want to make the payment process as convenient as possible for our customers. Therefore, we accept a wide range of traditional forms of payment to suit your preferences.

We proudly accept every traditional form of payment, including but not limited to:
   - Credit Cards (Visa, MasterCard, American Express)
   - Debit Cards
   - Bank Transfers
   - PayPal
   - Checks (Note: Orders paid by check may require additional processing time.)

 

Secure Transactions:
Your security and privacy are important to us. Rest assured that all payment transactions conducted through our website or over the phone are handled securely using industry-standard encryption protocols.

 

Payment Confirmation:
Once your payment is processed and confirmed, you will receive a payment confirmation notification. This confirmation serves as proof of your payment.

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Contact Us:
If you have any specific questions about payment methods, encounter any issues during the payment process, or need assistance with payment-related inquiries, please don't hesitate to reach out to us. We're here to assist you and ensure a smooth payment experience.

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Our goal is to provide you with a seamless and secure payment experience, allowing you to complete your order with confidence. If you have any payment-related inquiries, please feel free to contact us. Your satisfaction is our priority.

At Hdden Forms, we value and appreciate our customers, especially our repeat buyers. We are delighted to introduce our hassle-free loyalty program, where customers automatically join when they make a purchase. It's our way of saying thank you for your continued support.

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Key Benefits of Our Loyalty Program:

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1. Exclusive Discounts:

Enjoy exclusive discounts and special offers that are automatically available to you as a member of our loyalty program.

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2. Early Access:

Be among the first to discover and access our latest limited edition releases. You'll have a head start on acquiring these unique pieces before they become available to the wider audience.

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How It Works:

Joining our loyalty program is as simple as making a purchase on our website. Here's how it works:

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1. Shop with Us:

When you make a purchase, you are automatically enrolled in our loyalty program. There are no additional steps or forms to fill out.

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2. Start Enjoying Benefits:

As a member, you'll immediately begin to enjoy the benefits of our loyalty program, including exclusive discounts and early access to new releases.

 

Terms and Conditions:

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- All customers who make a purchase on our website are eligible for our loyalty program.

- Loyalty points, discounts, and early access benefits may vary and will be communicated to eligible customers.

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Stay Connected:

To stay updated on our loyalty program benefits, special promotions, and exclusive offers, make sure to subscribe to our newsletter and follow us on social media. We're thrilled to have you as a part of our Hdden Forms community, and we're committed to showing our appreciation for your continued support.

At Hdden Forms, we take pride in the authenticity and quality of our handcrafted pieces. To ensure the provenance and value of your purchase, we provide a Certificate of Authenticity with each piece.

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Key Details About Our Certificates of Authenticity:

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1. Proof of Authenticity:

Our Certificate of Authenticity serves as proof that the piece you've acquired is a genuine Hdden Forms creation. It includes essential details about the item, including its origin, craftsmanship, and unique characteristics.

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2. Artisan & Designer Signature:

Each certificate is personally signed by Gabriel, our master cabinet maker, and by César, the designer, further affirming the piece's authenticity and the dedication that goes into crafting it.

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3. Unique Identification:

Your Certificate of Authenticity will feature a unique identification number or code that corresponds to the specific piece you've purchased. This ensures that the certificate is tied exclusively to your item.

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4. Detailed Information:

The certificate provides specific information about your piece, including its name, materials used, dimensions, and any distinctive features that make it a one-of-a-kind creation.

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5. Ownership Documentation:

The certificate is an important document for proving ownership and establishing the provenance of your item, which can be valuable for future appraisal or resale purposes.

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Preserving Your Certificate:

We recommend that you store your Certificate of Authenticity in a safe and secure location, separate from the piece itself. This will help maintain its condition and ensure its availability for any future reference.

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Contact Us:

If you have any questions or concerns about your Certificate of Authenticity or need a replacement certificate, please don't hesitate to contact us. We are here to assist you and ensure that you have all the necessary documentation to cherish and protect your Hdden Forms piece.

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Rest assured that your Hdden Forms purchase comes with the assurance of authenticity and craftsmanship, and our Certificate of Authenticity reflects our commitment to delivering exceptional quality and value to you, our valued customer.

At Hdden Forms, we believe in creating exceptional and exclusive pieces. That's why we've chosen to produce only 33 pieces of each design in our collection. But why 33? It's a number that holds special significance, reflecting both artistry and history.

 

The Number 33:

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1. Michaelangelo's Age: The number 33 marks a pivotal moment in art history. It's the age at which Michelangelo Buonarroti completed one of his most iconic masterpieces, "The David." This timeless work of art stands as a testament to human creativity and the pursuit of perfection, values that we uphold in our own craft.

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2. Sistine Chapel Panels: The Sistine Chapel ceiling, also painted by Michelangelo, features an extraordinary 33 panels. These panels, adorned with breathtaking frescoes, are celebrated for their artistic significance and beauty. This number reminds us of the power of art to inspire and endure through the ages.

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3. Numerical Symmetry: The number 33 exhibits numerical symmetry, with the same digit repeated twice, emphasizing balance and harmony, also found in our pieces.

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4. Freemasonry: Within Freemasonry, the 33rd degree is the highest degree attainable, representing the highest level of spiritual insight and understanding. We aspire to embody these values in our designs, crafting pieces that not only serve functional purposes but also carry a deeper sense of spiritual insight, bringing the essence of wood to life in each work of art.

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5. Maturity and Wisdom: In numerology, 33 is considered a master number, often associated with wisdom, compassion, and guidance. It represents the embodiment of spiritual and humanitarian principles.

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Why Limited Edition:

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Our limited edition approach ensures that each piece we create is a true collector's item. With only 33 of each design in existence, you are acquiring a piece of artistry that is as rare as it is beautiful.

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By limiting the number of pieces, we can maintain the highest level of quality and attention to detail in our craftsmanship, making each piece an exceptional and timeless addition to your space.

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Our limited editions also celebrate the connection between art, history, and the enduring legacy of the world's great artists. We aim to honor these traditions while creating our own works of art.

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If you're interested in acquiring one of our limited edition pieces or have any questions about the collection, please don't hesitate to reach out. We're here to provide you with exquisite pieces that reflect our dedication to art, history, and the beauty of craftsmanship.